Shipping Policy

1. Order Processing

1.1. The Maison Reeve store operates under a dropshipping model, which means that products are shipped directly from external suppliers, primarily from China, to Customers.

1.2. The order is forwarded to the supplier within a maximum of 10 business days from the moment the full payment is credited by the Customer. Orders unpaid within 3 business days may be canceled by the Store.

1.3. The total delivery time is from 5 to 45 business days, depending on the Customer's location, supplier, and factors such as customs clearance, transportation delays, or force majeure. By placing an order, the Customer accepts this delivery timeframe.

1.4. In the event of a delay exceeding 45 business days from transferring the order to the supplier, the Customer may withdraw from the contract and request a refund by submitting a written notice via email to: info@maisonreeve.com within 7 days from the expiry of this period.

1.5. The Customer, acting as the importer of the goods, is responsible for customs formalities and applicable taxes (e.g., VAT, customs duties), unless the supplier uses the IOSS system, where VAT is included in the price. Information regarding costs and VAT settlement methods is provided prior to placing the order in a visible location (e.g., in the shopping cart).

2. Delivery Costs

2.1. Shipping costs are specified during the checkout process and depend on:

• Product type
• Destination country
• Selected shipping method

2.2. The Store may offer promotions, including free shipping, of which the Customer will be informed on the website during the ordering process.

2.3. In the event of a product return, return shipping costs and any customs duties are borne by the Customer, unless the Store explicitly decides otherwise in an individual case.

3. Shipping Information

3.1. After the order has been transferred to the supplier, the Customer will receive an email confirming dispatch along with a tracking number, provided one is supplied by the vendor.

3.2. The Store makes every effort to inform the Customer of the estimated delivery time in the event of delays, based on information provided by the supplier.

3.3. The Customer is obliged to inspect the condition of the shipment upon delivery and report any damage to both the carrier and the Store within 48 hours of receipt to: info@maisonreeve.com.

4. Delivery Liability

4.1. The Maison Reeve store is not liable for delivery delays resulting from actions of suppliers, logistics partners, customs clearance processes, an incorrectly provided address by the Customer, or other independent circumstances.

4.2. The Store is not liable for product damage incurred during transit, but assists the Customer in filing a claim with the carrier or supplier in accordance with applicable regulations, including GPSR.

4.3. In the event of a lost shipment, the Store will take steps to clarify the situation with the supplier or carrier, offering a refund or reshipment at the Store's discretion.

4.4. Delivery Address Changes
• Deadline for changes: The Customer has the right to request a change to the shipping address within 24 hours of placing the order.
• Submission method: A request for an address change must be sent via email to: info@maisonreeve.com, with the subject line: "Address Change – Order #[Your Order Number]".
• Limitations: After 24 hours or once the order has been marked as "Shipped" (even if within 24 hours), changing the address via the Store is not guaranteed due to the parcel having been handed over to the courier company.
• Parcel redirection: If the order has already been dispatched, the Customer may attempt to redirect the package independently through the courier company's systems (if such service is supported by the carrier).
• Costs: The Store is not responsible for delays or additional costs arising from an incorrect address provided by the Customer if information regarding the change was not submitted within the timeframe specified above.

5. Product Safety (GPSR)

5.1. Products offered in the Store comply with safety requirements defined under the General Product Safety Regulation (GPSR) and carry CE marking where legally required.

5.2. If a product is found to pose a safety risk, the Store will withdraw it from the market and notify Customers via email regarding the return procedure – details can be found in the Return Policy.

5.3. Inquiries and notices concerning product safety should be directed to the email address: info@maisonreeve.com. The Store responds within 24 hours and takes action in compliance with GPSR.

6. Contact

6.1. Questions regarding shipping, delivery, or product safety should be sent to the email address: info@maisonreeve.com.

6.2. The Store responds to inquiries within 48 business hours, unless contacting the supplier requires additional time, of which the Customer will be informed.

Last updated: October 5, 2026