Privacy Policy

PRIVACY POLICY

Last updated: June 9, 2026

Maison Reeve operates this store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect:

Contact information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Payment information

  • Payment method

  • Transaction details

  • Billing data

Payment details are processed securely through our payment providers and we do not store full payment card details.

Account information

  • Username

  • Password

  • Preferences

Transaction data

  • Products viewed

  • Items added to cart

  • Purchases made

  • Returns or exchanges

Customer support communications

  • Messages, emails, or support requests you send to us

Device information

  • IP address

  • Browser type

  • Device identifiers

Usage data

  • Information about how and when you interact with our Services

How We Collect Information

We collect personal information:

Directly from you

  • When you place an order

  • When you fill out forms or create an account

  • When you contact customer support

Automatically

  • Through cookies and similar technologies when you browse our website

From service providers

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping and logistics partners

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange shipping and returns

  • Provide customer support

  • Improve our website and Services

  • Prevent fraud and unauthorized transactions

  • Send service-related communications

  • Send marketing communications (you may unsubscribe at any time)

How We Share Information

We may share your personal information with:

  • Shopify (our website platform)

  • Payment processors to process payments

  • Shipping and logistics providers to deliver orders

  • Fraud prevention and security services

  • Marketing partners where permitted by law

  • Government or legal authorities when required by law

We do not sell your personal information.

International Data Transfers

Your personal information may be transferred, stored, or processed outside Canada, including in countries where our service providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide Services

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our policies

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage can guarantee absolute security.

Your Privacy Rights (Canada)

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent for certain uses of your data where applicable

To make a request, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

For privacy-related questions or requests, please contact:

Email: info@maisonreeve.com